Privacy Policy

1. Introduction

Welcome to Bloom Speech Therapy ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a secure and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with us.

2. Collection of Personal Information

We collect personal information that you provide to us directly, such as when you complete our online contact or referral form, schedule an appointment, or communicate with us. This information may include:

  • Name

  • Contact details (e.g., phone number, email address)

  • Details related to your speech therapy needs

  • Any other information relevant to your case or service request


3. Use of Personal Information

We use your personal information for the following purposes:

  • To respond to your inquiries and provide the services you have requested

  • To schedule and manage appointments, including home or school visits

  • To communicate important information related to your therapy sessions

  • To improve our services and website functionality

  • To comply with legal and regulatory requirements

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Our qualified speech therapists and staff who are involved in providing your care

  • Third-party service providers who assist us in operating our website, conducting business, or providing services to you (e.g., IT service providers)

  • Regulatory bodies or legal authorities if required by law or in response to lawful requests

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. We strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of your information to protect it from misuse, loss, or unauthorized access.

6. Your Rights

Under Australian privacy laws, you have the right to:

  • Access your personal information held by us

  • Request correction of any inaccuracies in your personal information

  • Withdraw consent to the collection or use of your personal information (subject to certain legal obligations)

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience and collect information about how you use our site. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at: claire@bloom-speech.com.au